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failure to sync simple file names

New Here ,
Jan 28, 2016 Jan 28, 2016

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Can anybody offer suggestion on failing to sync simple file names such as "jva_ed_prod_turn_2015"? it is now driving me mad...

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File sync

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Adobe Employee ,
Jan 28, 2016 Jan 28, 2016

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Discussion successfully moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration

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Adobe Employee ,
Jan 28, 2016 Jan 28, 2016

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Hi:

Are you uploading files from file sync by creating files in the Creative Cloud Files Folder? or are you uploading from website https://assets.adobe.com/files?  We need logs to understand your issue and please use the log collector tool  https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?

Please provide the information as below in the email as well:

  • Adobe ID:
  • Forum post link:
  • Specific file or folder names that are affected:
  • Are you using Creative Cloud collaboration:
  • How many computers you use with Creative Cloud:
  • What Operating systems are you using:
  • Creative Cloud Desktop Version:
  • Type of internet connectivity (Ethernet/WiFi):
  • Using a proxy (Y/N):
  • Firewall (None/Corporate/Local):
  • Timezone of your computer:

Thanks.

Lin

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