failure to sync simple file names

New Here ,
Jan 28, 2016

Copy link to clipboard

Copied

Can anybody offer suggestion on failing to sync simple file names such as "jva_ed_prod_turn_2015"? it is now driving me mad...

TOPICS
File sync

Views

295

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

failure to sync simple file names

New Here ,
Jan 28, 2016

Copy link to clipboard

Copied

Can anybody offer suggestion on failing to sync simple file names such as "jva_ed_prod_turn_2015"? it is now driving me mad...

TOPICS
File sync

Views

296

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 28, 2016 0
Adobe Employee ,
Jan 28, 2016

Copy link to clipboard

Copied

Discussion successfully moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 28, 2016 0
redtea LATEST
Adobe Employee ,
Jan 28, 2016

Copy link to clipboard

Copied

Hi:

Are you uploading files from file sync by creating files in the Creative Cloud Files Folder? or are you uploading from website https://assets.adobe.com/files?  We need logs to understand your issue and please use the log collector tool  https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?

Please provide the information as below in the email as well:

  • Adobe ID:
  • Forum post link:
  • Specific file or folder names that are affected:
  • Are you using Creative Cloud collaboration:
  • How many computers you use with Creative Cloud:
  • What Operating systems are you using:
  • Creative Cloud Desktop Version:
  • Type of internet connectivity (Ethernet/WiFi):
  • Using a proxy (Y/N):
  • Firewall (None/Corporate/Local):
  • Timezone of your computer:

Thanks.

Lin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 28, 2016 0