False storage space.

New Here ,
Jun 12, 2014

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Can some one help me with this issue?


For no reason, my storage when up to the roof two days ago. I tried transferring some files to my computer, reinstalling the Creative Cloud client in my Mac, and still the same.

I have been using this service for more than 2 years, and this is the first time happen to me. I am pretty sure my folder contain less than 13 GB, at least 7 GB away from max my storage in the Cloud. The CC client said that I am using 17.2 GB

HELP!!

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False storage space.

New Here ,
Jun 12, 2014

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Can some one help me with this issue?


For no reason, my storage when up to the roof two days ago. I tried transferring some files to my computer, reinstalling the Creative Cloud client in my Mac, and still the same.

I have been using this service for more than 2 years, and this is the first time happen to me. I am pretty sure my folder contain less than 13 GB, at least 7 GB away from max my storage in the Cloud. The CC client said that I am using 17.2 GB

HELP!!

TOPICS
File sync

Views

352

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 12, 2014 0
Adobe Employee ,
Jul 22, 2014

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Hi Sergei63,

If you visit the website at https://creative.adobe.com/files, can you see any files in your Archive? Those files count against your storage quota, but they will not be synced to your desktop. You can free storage quota by permanently deleting files in your Archive.

Kind regards,

Ben

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Jul 22, 2014 0
Adobe Employee ,
Jul 22, 2014

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@Sergei63 - You do have a large number of items in the Archive at https://creative.adobe.com/archive.

When you delete or move items from the Creative Cloud Files folder on your computer the items are placed in the Archive. Think of the Recycle Bin on Windows or the Trash on Mac OS X. From the Archive you have the choice to Restore or Permanently Delete the items.

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Jul 22, 2014 0