fenetre d acceuil et nouveau document noire

New Here ,
Apr 13, 2020 Apr 13, 2020

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bonjour, j ai un souci TOUTES les application adobe que j utilise (premiere, indesign, illustrator, photoshop) on un ecran noir et completement vide quand j essais de cree un nouveau document ou nouveau projet.

je suis sous windows 10 edition familliale

 

merci pour votre aide

TOPICS
Activation, Creative Cloud, Feature request, File sync, Installation, New user

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Adobe Community Professional ,
Apr 13, 2020 Apr 13, 2020

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insert a screenshot showing the problem.

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New Here ,
Apr 13, 2020 Apr 13, 2020

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voila

 

indesignindesignpremiere propremiere proillustratorillustrator

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Adobe Community Professional ,
Apr 13, 2020 Apr 13, 2020

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first try, resetting the cc app. to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

 

restart your computer and then try opening a new document in one of the problematic programs.

if that fails, reset your program preferences -

illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
photoshop: https://forums.adobe.com/thread/375776
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall

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New Here ,
Apr 13, 2020 Apr 13, 2020

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idem toujour le souci

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New Here ,
May 14, 2021 May 14, 2021

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slt, il m'arrive le meme problème as tu reusis a le resoudre? je suis sur mac

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