fenetre d acceuil et nouveau document noire

New Here ,
Apr 13, 2020

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bonjour, j ai un souci TOUTES les application adobe que j utilise (premiere, indesign, illustrator, photoshop) on un ecran noir et completement vide quand j essais de cree un nouveau document ou nouveau projet.

je suis sous windows 10 edition familliale

 

merci pour votre aide

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Activation, Creative Cloud, Feature request, File sync, Installation, New user

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fenetre d acceuil et nouveau document noire

New Here ,
Apr 13, 2020

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bonjour, j ai un souci TOUTES les application adobe que j utilise (premiere, indesign, illustrator, photoshop) on un ecran noir et completement vide quand j essais de cree un nouveau document ou nouveau projet.

je suis sous windows 10 edition familliale

 

merci pour votre aide

TOPICS
Activation, Creative Cloud, Feature request, File sync, Installation, New user

Views

321

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Apr 13, 2020 0
Adobe Community Professional ,
Apr 13, 2020

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insert a screenshot showing the problem.

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Apr 13, 2020 0
New Here ,
Apr 13, 2020

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voila

 

indesignindesignpremiere propremiere proillustratorillustrator

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Apr 13, 2020 0
Adobe Community Professional ,
Apr 13, 2020

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first try, resetting the cc app. to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

 

restart your computer and then try opening a new document in one of the problematic programs.

if that fails, reset your program preferences -

illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
photoshop: https://forums.adobe.com/thread/375776
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall

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Apr 13, 2020 0
steph75 LATEST
New Here ,
Apr 13, 2020

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idem toujour le souci

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Apr 13, 2020 0