File collaboration not working

Community Beginner ,
Apr 09, 2015 Apr 09, 2015

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This is still an issue for me and has been for over a week. Latest Safari and the latest Chrome, different emails, they all produce the same result for me.

Sounds like the same issue that @Quaetapo reported.

Mac OS X 10.10.3

Screen Shot 2015-04-09 at 4.36.32 PM.png

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File sync

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Community Beginner ,
Apr 09, 2015 Apr 09, 2015

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I realized a difference, I get this error when trying to collaborate files, not libraries. Not sure if I should start a new discussion for this now.

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Adobe Employee ,
Apr 09, 2015 Apr 09, 2015

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I have forked the discussion (from Library collaboration not working to a new forum thread and updated the topic to File collaboration not working.

Two things to try:

  • Clear the browser cache and cookies and see if the error goes away.
  • Open the browser's Developer Tools and go to the Network tab. Do you see any 4xx or 5xx errors (usually the call will be colored red).

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Community Beginner ,
Apr 10, 2015 Apr 10, 2015

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Hi Ken,

Thanks for your help.

Clearing cache and cookies didn't resolve the issue.

Here is the item that comes up in the developer tools network tab when the error displays.

Screen Shot 2015-04-10 at 9.08.04 AM.png

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Community Beginner ,
Apr 28, 2015 Apr 28, 2015

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Month two and still no luck still. Did you at least confirm and log the bug? (Or am I supposed to do that?) Let me know. Thanks.

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Community Beginner ,
Jun 19, 2015 Jun 19, 2015

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File Collaboration is still broken, even after the Adobe CC 2015 updates. Although, the error that used to make that clear no longer displays; it just fails and doesn't tell you.

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Adobe Employee ,
Sep 29, 2015 Sep 29, 2015

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Just received word that the issue should now be fixed.

The problem was with handling collaborations with a folder containing many subfolders and files - 2860 subfolders and 26254 files.

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