File Sync errors are always unhelpful and vague

Oct 12, 2019

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I noticed the new Creative Cloud update/redesign still presents vague and unhelpful sync errors. For instance, I keep getting sync errors for this Premiere project file, event though:

  • The file is only 351kb
  • I have over 10gb remaining for cloud storage
  • There are no invalid characters in the filename
  • The file is not open or being used by any other app

 

How do I go about resolving the sync issue when the "specific error" provided isn't specific at all? 

 

Screenshot_10_12_19__1_53_PM.png

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Creative Cloud, File sync

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

File Sync errors are always unhelpful and vague

Oct 12, 2019

Copy link to clipboard

Copied

I noticed the new Creative Cloud update/redesign still presents vague and unhelpful sync errors. For instance, I keep getting sync errors for this Premiere project file, event though:

  • The file is only 351kb
  • I have over 10gb remaining for cloud storage
  • There are no invalid characters in the filename
  • The file is not open or being used by any other app

 

How do I go about resolving the sync issue when the "specific error" provided isn't specific at all? 

 

Screenshot_10_12_19__1_53_PM.png

TOPICS
Creative Cloud, File sync

Views

69

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 12, 2019 1

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