File Sync | FAQs

Adobe Employee ,
Aug 08, 2013

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Here are answers to a few questions that you may need before you start. If your question is not here, feel free to start a new discussion.

What types of files can I upload and preview on Creative Cloud?

You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others.

What operating systems are supported?

The Creative Cloud app supports Mac OS 10.7, 10.8 and Windows 7 and 8 (both 64-bit and 32-bit versions). A broadband Internet connection is required to be able to sync files and fonts.

Is there a file size limit?

Using Sync Files from the CReative Cloud app for desktop, you can upload files up to 5 GB. If you attempt to upload anything larger, you may see some unexpected errors.

On the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you can see some unexpected upload failures.

When files are moved in the local Creative Cloud Files folder do they still exist locally? Are they available when disconnected?

Yes. When you move files in the local Creative Cloud Files folder and Creative Cloud app is running, they automatically sync to the Creative Cloud. When you look at these files in the Finder or Explorer, you can see their status. Files currently syncing have blue arrows, and the files sync'd to the cloud have a green check mark.

If you don't have an Internet connection, syncing automatically pauses and resumes when the connection is restored. While you are disconnected, you have complete access to these files for editing. The menu and tray icons change status to let you know when you are disconnected/connected and if sync is active.

What happens if I delete files from my Creative Cloud Files folder?

File deletions sync to the Creative Cloud and any other devices linked to the account. Files deleted from the Creative Cloud Files folder are first placed in the Archive files section of the Files page. The same is true of files deleted from the Files page. Your quota counts archived files as well, so it's necessary to permanently delete files to free up storage space. You can browse your archived files in the Files view of the website to restore or unarchive or permanently delete files to free up storage.

What order do files sync in?

Files in the Creative Cloud Files folder sync alphabetically, by directory.

File sync







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