before I updated my CC to 2015 my file sync folder was amazing - I saw small "upload progression icon" on file icon, i could press right click and use "share link" etc. And now after update it just behaves like usual windows folder... To share my files i've got to login in web browser etc... Can somebody help me solve this problem? Thank you.
We are sorry to hear that you have had problems since the upgrade. We are here to help!
If this is Windows specific: during the install process we restart Windows Explorer, if the upgrade has taken place as a non admin user its possible that windows explorer wasn't restarted. There are two ways to see if we can get your progress icons working again:
If either of these fail to work would you be able to send us your log files so that we can investigate further?
Please zip up the entire 'CoreSync' folder at the location below and send it to me at email@example.com.
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
Hi, check your mailbox, thanks.
I've searched through our mailbox but I cannot find your reply - could you check the email address firstname.lastname@example.org is correct and try again. I will monitor my emails this morning.
i sent it again. Check your mailbox one more time please. Thank you.
Have a nice day
can you ensure you are on the latest version (220.127.116.11)?
If you are, please try the following steps:
2) Navigate to:
MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X
Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows
Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)
4) Restart Creative Cloud Desktop
yes my version is (18.104.22.168).
It's pretty weird because actually I dont have a CoreSync folder in Roaming folder...
I'm just catching up with correspondence and notice that the path is incorrect it should read C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
Hi, check your mailbox please Thank you
Have a nice day
Thank you for your answer Christopher, but for me it doesnt work.
Some more ideas?
We still have not received an email from you either to my personal address or to our distribution list. We can see that you might be using a mobile provider for your email is it possible for you to use a different email account?
May I ask the following questions:
In the meantime please can you try the following steps, to get you syncing again:
If this route is not supported we will have to set up a connect session where we can share your desktop session - what time suits you
Thank you Ashley, after this reinstall everything works fine. Thanks a lot!