file sync in the preferences cant be switched to ON

New Here ,
Jul 15, 2015 Jul 15, 2015

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I am not able to enable the"file sync" in the preferences. Every time when  I switch "file sync" to ON it resets to OFF after leafing the prefernces therefore I can not install an ADD ON which I have boughtg.

Please help

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File sync

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Adobe Employee ,
Jul 15, 2015 Jul 15, 2015

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Martina, please refer: Creative Cloud desktop app | Unable to turn-on File sync

Hope this helps.

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New Here ,
Jul 15, 2015 Jul 15, 2015

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unfortunately it did not help

As soon as I leave the preferences "file sync" still resets to OFF.

I use the German verion of CC 2.1.3.121

hope for help

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Adobe Employee ,
Jul 15, 2015 Jul 15, 2015

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Moving the discussion to File Hosting, Syncing, and Collaboration

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