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File Sync is stuck OFF. Unable to turn it ON.

Explorer ,
Sep 03, 2014

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I am trying to download some assets from the Creative Cloud desktop app. In order to download the assets, I must first enable File Sync.

I do so in the Preferences:

screenshot1.pngscreenshot2.png

There we go. Lovely.

Now, I go back to the assets tab and try to download something. But nothing happens, because look: the File Sync is OFF again:

screenshot3.png

So, I go to the Preferences - lo and behold, the damn this is TURNED OFF again:

screenshot4.png

Wash, rince, repeat one hundred times. No dice.

What should I do?

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File sync

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File Sync is stuck OFF. Unable to turn it ON.

Explorer ,
Sep 03, 2014

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I am trying to download some assets from the Creative Cloud desktop app. In order to download the assets, I must first enable File Sync.

I do so in the Preferences:

screenshot1.pngscreenshot2.png

There we go. Lovely.

Now, I go back to the assets tab and try to download something. But nothing happens, because look: the File Sync is OFF again:

screenshot3.png

So, I go to the Preferences - lo and behold, the damn this is TURNED OFF again:

screenshot4.png

Wash, rince, repeat one hundred times. No dice.

What should I do?

Topics

File sync

Views

349

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 03, 2014

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Hi Redtimmy,

Please try the solution here:

Unable to turn on file sync
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-spinning.html

- Dave

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Most Valuable Participant ,
Sep 03, 2014

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