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File Sync Problems with CC

Explorer ,
Aug 06, 2014

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Tried 3 times to upload a 1.7GB Zip file..could not do it thru a browser, too large.

Asked by "browser" to upload thru CC Desktop app.  Fails each time.

Same "Some files failed to sync" error.  ALso get the further error message --

"Unable to sync file xx" or whatever.  Has ANYONE had success with larger

files with this service.  I have some 100MBish size files on my cloud partition

but that is all.. spent most of the past weekend uploading 4GB plus via FTP so

I know it is not my connection.  Any help/advice would be appreciated.  Seems

I may need to look elsewhere for sharing services--thanks

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File Sync Problems with CC

Explorer ,
Aug 06, 2014

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Tried 3 times to upload a 1.7GB Zip file..could not do it thru a browser, too large.

Asked by "browser" to upload thru CC Desktop app.  Fails each time.

Same "Some files failed to sync" error.  ALso get the further error message --

"Unable to sync file xx" or whatever.  Has ANYONE had success with larger

files with this service.  I have some 100MBish size files on my cloud partition

but that is all.. spent most of the past weekend uploading 4GB plus via FTP so

I know it is not my connection.  Any help/advice would be appreciated.  Seems

I may need to look elsewhere for sharing services--thanks

TOPICS
File sync

Views

348

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Aug 06, 2014 0
Adobe Employee ,
Aug 07, 2014

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While the file size is too large for uploading directly through the web site, it should work fine though the desktop app: Creative Cloud for desktop FAQ

Have you taken a look at this document, especially the last part which may apply in this situation?: Error: "Unable to sync files"

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Aug 07, 2014 0
Explorer ,
Aug 07, 2014

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Those don't apply to my situation.  I will use a dedicated service for sharing.  CC is simply unreliable for this purpose.

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Aug 07, 2014 0
Explorer ,
Aug 07, 2014

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Hopefully at some point in the future this problem will be rectified.  Thanks.

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Aug 07, 2014 0
Adobe Employee ,
Aug 11, 2014

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Hi James,

It would help us understand the issue if you could send a copy of the Coresync.log file, which you will find at:

Win - C:\Users\username\AppData\Roaming\Adobe\CoreSync

Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top).  Then in the pop up enter:

/users/username/Library/Application Support/Adobe/CoreSync/

Then select go, this will take you to the folder containing the .log files.)

Please email this to me directly on djack@adobe.com.

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Aug 11, 2014 0
Explorer ,
Aug 13, 2014

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I am doing some tests--it appears Bitdefender Antivirus 2014 is disrupting file sync--I will send logs once done--thanks for responding

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Aug 13, 2014 0