File Sync stuck at 10%???

New Here ,
Sep 02, 2015 Sep 02, 2015

Copy link to clipboard

Copied

My file and setting wont sync. It is always stuck at 10%. How do I get this working right so all my settings are the same across all programs? Thanks

TOPICS
File sync

Views

239

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 02, 2015 Sep 02, 2015

Copy link to clipboard

Copied

Moving the discussion to File Hosting, Syncing, and Collaboration

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 03, 2015 Sep 03, 2015

Copy link to clipboard

Copied

LATEST

Hi:

Thanks for your post and we would like to understand your issue and provide a solution ASAP. Could you please use the log collector tool which could be downloaded from here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?

Best Regards.

Lin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines