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file synchronisation

Community Beginner ,
Jul 14, 2015

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Since two weeks my files are not synchronised with CC. Please help me?

Hi Harry,

Could you let me know whether these steps resolve your issue?

1. Open an administrator command prompt. (From Start menu, search for 'cmd', then right-click and choose 'Run as administrator').

2. Enter these two lines at the command prompt (copy and paste to make sure they are right):

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSyncExtension

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSync

Kind regards,

Ben

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file synchronisation

Community Beginner ,
Jul 14, 2015

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Since two weeks my files are not synchronised with CC. Please help me?

Hi Harry,

Could you let me know whether these steps resolve your issue?

1. Open an administrator command prompt. (From Start menu, search for 'cmd', then right-click and choose 'Run as administrator').

2. Enter these two lines at the command prompt (copy and paste to make sure they are right):

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSyncExtension

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSync

Kind regards,

Ben

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File sync

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1.3K

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Adobe Employee ,
Jul 14, 2015

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Moving the discussion to File Hosting, Syncing, and Collaboration

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Adobe Employee ,
Jul 14, 2015

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Hi Harry,

We'll need some more information to be able to help you. Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at syncforum-communication@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks,

Ben

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Adobe Employee ,
Jul 15, 2015

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Harry,

Thanks for sending your logs. There's no obvious sign of errors in the logs. Could you describe your problem in more detail? Are you adding files to your local folder and not seeing them synced to the cloud? Or vice versa? Could you give me an example of file name that has not been synced as you would expect?
Best wishes,

Ben

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Community Beginner ,
Jul 15, 2015

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Hi Ben,

I uploaded a file, test.docx, and it is synchronised well! In the past when I opened the CC folder there were the green V-sings when the files were synchronised. Now I don't see them anymore. Any ideas whats the reason of this?

Kind regards,

Harry

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Adobe Employee ,
Jul 16, 2015

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Hi Harry,

Could you let me know whether these steps resolve your issue?

1. Open an administrator command prompt. (From Start menu, search for 'cmd', then right-click and choose 'Run as administrator').

2. Enter these two lines at the command prompt (copy and paste to make sure they are right):

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSyncExtension

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSync

Kind regards,

Ben

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Community Beginner ,
Jul 16, 2015

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Hi Ben,

These steps resolved my issues, also after restarting my computer the problem is solved. Thanks a lot for your time and tips.

Kind regards,

Harry

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