File syncing not working

[Rubén_Santiago]

I'm trying to sync some projects with CC with no luck so far. It keep prompting error messages for some regular PNG and JPG files I have (More than 100 of them!). The message include a "Contact customer support" link that links to nowhere. I already have those files synced with Google Drive (Which is a free service by the way) with no problem whatsoever. Any clue of what is happening.

By the way, is there a real "Contact customer support" link where I can ask to real support people directly?

[John T Smith · Accepted solution]

Adobe contact information - http://helpx.adobe.com/contact.html

File Sync Links

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

[Rubén_Santiago]

Thanks for your answer, it solved my problem, at least partially…

It turns out that the problem was that I can't name my files as I want, I need to rely on old MS-DOS era name conventions. I was using "con" as part of my files names and for some reason that is forbidden in Adobe Cloud. So the solution is quite easy: simply move all my files to Google Drive where I can name them as I want not as someone tells me to do. (It also works fine on Dropbox).

What are you expecting Adobe? Maybe that I change my assets and code naming conventions to fit your policies? Come on Adobe! we are in 2014…

[Dave Merchant]

Not true. Creative Cloud will accept any name you want provided it doesn't contain reserved characters. A file called "con-01-01.jpg" will sync just fine, but the folder you put it in might be invalid. John's second link explains all the conventions required.

Rubén Santiago wrote:

I was using "con" as part of my files names and for some reason that is forbidden in Adobe Cloud.

[Rubén_Santiago]

From my experience both filenames and folders need to follow naming convention. I tried to change "con-01-01.jpg" to "test.jpg" and it won't sync. The only way for it to sync it change folder's name then both the folder and the file get. synced.

I can't afford change folders or files name as they are asset for web projects and I'm not willing to change the code just to bypass this limitation of Creative Cloud.

I just moved all my files both to Dropbox and Google Drive and everything is working fine from there without having to change a single name. The worst part is that these are free services and CC is not