File syncing not working

New Here ,
Sep 14, 2016

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Hi,

I've been using Adobe CC for about 2 years now and remember syncing was so slow originally that I never used it. But recently I thought I'd give it a go - firstly to share hi-res images with my clients and secondly to edit raw files on my iOS devices, but I can't upload/sync files from any of my devices - Macbook pro, iPhone or iPad, this is obviously not a device setting issue as it three different devices. Wi-Fi is working well for everything else, so that's not the issue

What happens is it says it's syncing - but never completes, progresses or finishes - even with smaller .jpg files (While writing this a small .jpg file has been stuck in sync for 1/2 hr).

Adobe tech please tell me what to do and where - or turn it on for me at your end, after all it's a service I'm paying for that isn't fit for purpose!

Thanks in advance.

Richard

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File sync

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File syncing not working

New Here ,
Sep 14, 2016

Copy link to clipboard

Copied

Hi,

I've been using Adobe CC for about 2 years now and remember syncing was so slow originally that I never used it. But recently I thought I'd give it a go - firstly to share hi-res images with my clients and secondly to edit raw files on my iOS devices, but I can't upload/sync files from any of my devices - Macbook pro, iPhone or iPad, this is obviously not a device setting issue as it three different devices. Wi-Fi is working well for everything else, so that's not the issue

What happens is it says it's syncing - but never completes, progresses or finishes - even with smaller .jpg files (While writing this a small .jpg file has been stuck in sync for 1/2 hr).

Adobe tech please tell me what to do and where - or turn it on for me at your end, after all it's a service I'm paying for that isn't fit for purpose!

Thanks in advance.

Richard

TOPICS
File sync

Views

119

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 14, 2016 0

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