files and folders are missing

New Here ,
May 15, 2015 May 15, 2015

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Has anyone else experienced a sudden loss of whole folders and hundreds of files?  A friend said it is due to some 20% 27% thing and I will have to rename each of the hundreds of files to fix it. Thats if I can find them.

All help gratefully accepted. 

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File sync

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Adobe Employee , May 19, 2015 May 19, 2015
Hi Louise,This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.ThanksWarner

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Adobe Employee ,
May 16, 2015 May 16, 2015

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Louise, Please share the URL from where your files are missing, also share the OS version that you using.

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Adobe Employee ,
May 19, 2015 May 19, 2015

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Hi Louise,

This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.

Thanks

Warner

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