files and folders are missing

New Here ,
May 15, 2015

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Has anyone else experienced a sudden loss of whole folders and hundreds of files?  A friend said it is due to some 20% 27% thing and I will have to rename each of the hundreds of files to fix it. Thats if I can find them.

All help gratefully accepted. 

Hi Louise,

This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.

Thanks

Warner

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files and folders are missing

New Here ,
May 15, 2015

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Has anyone else experienced a sudden loss of whole folders and hundreds of files?  A friend said it is due to some 20% 27% thing and I will have to rename each of the hundreds of files to fix it. Thats if I can find them.

All help gratefully accepted. 

Hi Louise,

This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.

Thanks

Warner

TOPICS
File sync

Views

252

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 15, 2015 0
Adobe Employee ,
May 16, 2015

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Louise, Please share the URL from where your files are missing, also share the OS version that you using.

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May 16, 2015 0
Adobe Employee ,
May 19, 2015

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Hi Louise,

This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.

Thanks

Warner

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May 19, 2015 0