files and folders are missing

[#1]

Has anyone else experienced a sudden loss of whole folders and hundreds of files?  A friend said it is due to some 20% 27% thing and I will have to rename each of the hundreds of files to fix it. Thats if I can find them.

All help gratefully accepted. 

[#2]

Has anyone else experienced a sudden loss of whole folders and hundreds of files?  A friend said it is due to some 20% 27% thing and I will have to rename each of the hundreds of files to fix it. Thats if I can find them.

All help gratefully accepted. 

[#3]

Louise, Please share the URL from where your files are missing, also share the OS version that you using.

[#4 · Accepted solution]

Hi Louise,

This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.

Thanks

Warner