As title states, I have just experienced files and folders from my Creative Cloud account moving to the archives. I have restored these files, but not all made it back to their original location. I noticed other reports of this happening.
Sorry to hear this happened. I had a few additional questions to better understand:
• Files are shared from a number of computers including Windows 188.8.131.52, Mac 184.108.40.206, and Mac 220.127.116.110
• Not on the one Mac
• Yes, I have sporadically experienced longer than usual sync times. Other things I have observed is CC runs a sync when there were no files updated. And I receive messages that some files can not be synced.
Thanks for the quick response. I know there were some improvements with the last update to the Creative Cloud app that addressed an issue related to this. There was an issue where if a system went into a sleep state while syncing, collaborated files/folders were incorrectly moved to the Archive. I'm not sure if in your case because the Mac wasn't up to date, that it may have encountered the issue? I know when files are moved to the Archive, it can be really inconvenient having the prior file structure lost. Are you still getting a message that some files can't be synced? If so, does it give any kind of any error message?
No specific error code, but the messages are "Unable to sync some files" or "Unable to sync data". I suspect this issue might be due to an illegal character in the files that can not be synced.
Is there any way to determine the name of the files that will not sync?
Another thing I recently did was give a folder public access.