Files and Fonts not visible in Creative Cloud

[christineg24523751]

Since having to reinstall the creative cloud app I can no longer see or access my Creative Cloud files or fonts within the Creative Cloud program. I can resync the fonts using the web interface but they never appear. I have deleted every trace of the program from both the local and roaming profiles on the pc (windows 7 64bit) and fully reinstalled it but it made no difference. Can anyone help as I urgently need access to these fonts and files

[Sheena Kaul]

Hi Christine,

Is there some error message you receive?

Please post a screenshot if possible.

Regards,

Sheena

[christineg24523751]

Hello

All we get is a blank screen with the icon constantly spinning. I've attached a screenshot

[Sheena Kaul]

Christine please follow: Creative Cloud Help | Files panel progress wheel goes on spinning

[christineg24523751]

Hello

We noticed this from other threads earlier, there doesn't seem to be a CoreSync folder in the location its supposed to be?

[Sheena Kaul]

Location of Coresync folder: [System drive]\Users\<username>\AppData\Roaming\Adobe

[christineg24523751]

Hello

No, there is no CoreSync folder inside that folder, doesn't look like its being created when we reinstall? Will any of our log files help?

[Sheena Kaul]

Christine I would advise you to Contact Customer Care where the agent can remote into your machine and help you fix the issue.

[Lin He]

Hi Christine:

Could you please send us your logs to investigate your issue? Please use the log collector tool which could be downloaded from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.

Could you please provide the information as below:

Forum post link:

Adobe ID:

Creative Cloud Desktop Version:

What Operating systems are you using:

Using a proxy (Y/N):

Firewall (None/Corporate/Local):

Best Regards.

Lin

[christineg24523751]

Issue was solved on Wednesday by someone called Liz from Typekit support, the

workaround was to manually create the required folder. Thank you.

Chris Gray