Files don't sync to my Mobile Phone any more

New Here ,
Nov 07, 2020

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My mobile phone doesn't work with the syncing like it did a few days ago with Creative Cloud.  They show up on my phone as a placeholder so to speak as I see its there and it shows the name of the file.  But I can't see it as a thumbnail like all my previous ones and I can't download or share the file from my phone because it basically doesnt appear to actually be there or on my phone.  Its sync'd to the web and everything seems to be correct other than I can't get that picture from my phone.  I have thousands that were already sync'd still there and show up as usual but these last 2 or 3 days has changed something.

 

My phone was just updated, IOS Apple phone and CC seems to have had a recent update.

 

Anyone else having this issue?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

sign out and then sign back into to the cc app on your iphone.

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Files don't sync to my Mobile Phone any more

New Here ,
Nov 07, 2020

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My mobile phone doesn't work with the syncing like it did a few days ago with Creative Cloud.  They show up on my phone as a placeholder so to speak as I see its there and it shows the name of the file.  But I can't see it as a thumbnail like all my previous ones and I can't download or share the file from my phone because it basically doesnt appear to actually be there or on my phone.  Its sync'd to the web and everything seems to be correct other than I can't get that picture from my phone.  I have thousands that were already sync'd still there and show up as usual but these last 2 or 3 days has changed something.

 

My phone was just updated, IOS Apple phone and CC seems to have had a recent update.

 

Anyone else having this issue?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

sign out and then sign back into to the cc app on your iphone.

TOPICS
File sync

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69

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Nov 07, 2020 2
Adobe Community Professional ,
Nov 07, 2020

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sign out and then sign back into to the cc app on your iphone.

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Nov 07, 2020 2
New Here ,
Nov 07, 2020

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Thanks, that worked.

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Nov 07, 2020 1
Adobe Community Professional ,
Nov 07, 2020

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you're welcome.

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Nov 07, 2020 1
Explorer ,
Nov 14, 2020

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@Mfphudson, you should mark this answer as correct. Also it worked for me! 😄 thank you for asking this questions.

And @kglad THANK YOU for the solution! 😄 I can't believe I didn't just try that by default (duh!)

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Nov 14, 2020 0
Adobe Community Professional ,
Nov 14, 2020

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you're welcome, too.

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Nov 14, 2020 1
Adobe Employee ,
Nov 30, 2020

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Hi everyone,

we've fixed the issue in the app in version 5.5.1 so you no longer need to sign out and back in. Thank you for sharing the workaround.

Cheers,

Brady

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Nov 30, 2020 1