files gone!

New Here ,
May 09, 2015 May 09, 2015

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I was working on some illustrator things, everything was fine, and when I came to open a file all my files except the ones I was working on that second have just disappeared! I can't get onto the archive and I have months and months of work on there and my deadline is on Wednesday!! I am panicking,

I didn't back them up on a hard drive because I though the cloud backed them up in a similar way to dropbox. Please help!!!

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File sync

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correct answers 1 Correct Answer

Adobe Employee , May 09, 2015 May 09, 2015
Moving the discussion to File Hosting, Syncing, and Collaboration.

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Adobe Employee ,
May 09, 2015 May 09, 2015

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Moving the discussion to File Hosting, Syncing, and Collaboration.

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Adobe Employee ,
May 11, 2015 May 11, 2015

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Hi,

Did you manage to get your files back via the Creative Cloud Archive section on the web UI?.

Thanks

Warner

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New Here ,
May 11, 2015 May 11, 2015

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I managed to find most of them in my trash for some strange reason, as I saw someone had a similar problem and thats where she found hers. Luckily the only ones I have fully lost were not so important. But they're all backed up now! Thank you for the help.

Becca

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