Files in Access Not Showing Up

[deborahn84244216]

I a wondering how to access my files in creative cloud. I have downloaded and installed the creative could app to my laptop. there's a green checkmark by 'files synched" and there are many file sin my creative cloud desktop application on my other big desktop computer. I am logged in, bui I see now files in the access area. Does any one know what i need to do to be able to access my files from my laptop; which I understand is one of the  main purposes of this software, Creative Cloud for Destop. Unless i am mistaken and I have to download a different app, which may be called 'creative clould for laptop???"

[John T Smith]

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

-an overview of assets https://assets.adobe.com/files

[wharress · Accepted solution]

Hi.

I think the workflow you are looking for it this.

Desktop Computer

1. install Creative Cloud from Download Adobe Creative Cloud apps | Free Adobe CC trial
2. Log in with your Adobe ID

Laptop Computer

1. install Creative Cloud from Download Adobe Creative Cloud apps | Free Adobe CC trial
2. Log in with your Adobe ID (same ID as above)

• You will then be able to see all of your files synced from your laptop and desktop on Adobe Creative Cloud
• Files synced from your laptop will then be visible on your desktop, files synced from your laptop will be visible on your desktop.
• All files synced from your computers will be visible from Adobe Creative Cloud.

I hope this helps.