Files not syncing for a few days with co-worker

Contributor ,
May 07, 2018

Copy link to clipboard

Copied

Hello!

We have three iMacs and two user accounts at work. We share all the documents in CC and everything was synced between the computers but now many new files are missing in my co-workers computers although everything appears to be synced according to CC status. But it is not. I have 25% space used, he's got 22%, so the 3% is missing for him.

We tried restarting, adding new files or changing file names, sending invitations again, but my coworker is missing the new files as of may 3rd.

What else can we do? We rely on Creative cloud storage to work as a team, now we have to share everything via Skype and sync manually which is a nightmare.

Thank you.

TOPICS
File sync

Views

362

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Files not syncing for a few days with co-worker

Contributor ,
May 07, 2018

Copy link to clipboard

Copied

Hello!

We have three iMacs and two user accounts at work. We share all the documents in CC and everything was synced between the computers but now many new files are missing in my co-workers computers although everything appears to be synced according to CC status. But it is not. I have 25% space used, he's got 22%, so the 3% is missing for him.

We tried restarting, adding new files or changing file names, sending invitations again, but my coworker is missing the new files as of may 3rd.

What else can we do? We rely on Creative cloud storage to work as a team, now we have to share everything via Skype and sync manually which is a nightmare.

Thank you.

TOPICS
File sync

Views

363

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 07, 2018 0
Contributor ,
May 07, 2018

Copy link to clipboard

Copied

I have invited him to the subfolders even tough the main folder on top of the path is already shared with him. He accepted the invites but still, no files. Also restarted the CC app with cmd+alt+R to no avail.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2018 0
Contributor ,
May 07, 2018

Copy link to clipboard

Copied

We've tried this in my coworkers Macs but it didn't make a difference so far. Still he has less files than me and we share the folders just the same (in the past we had the same amount of files synced).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2018 0
Contributor ,
May 07, 2018

Copy link to clipboard

Copied

I've found out the other user may not be invited to all of the subfolders I would like to share with him, because a subfolder is already shared. There are dozens of folders so I don't know for the life of me how can I unshare and share everything again. I'm trying to contact Support at Adobe to help me do this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2018 0
New Here ,
Nov 26, 2018

Copy link to clipboard

Copied

Did you have any luck with it, I have quite a similar problem and would love to hear your solution
Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 26, 2018 0
Contributor ,
Dec 03, 2018

Copy link to clipboard

Copied

So sorry to tell you that my solution was to spend time to find out which copies were the right ones and in addition to all the problems, some empty folders just keep appearing over and over. Not good

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 03, 2018 0