files not syncing mac

New Here ,
May 16, 2014

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So I have activated CC on 2 Macs (Mac Pro and Macbook Pro Retina) about 8 months ago. On my Mac Pro everything is working fine but on my Macbook Pro i have some issues since a few months. Creative Cloud Desktop won't sync files anymore (not upload not download). I uninstalled creative cloud desktop and reïnstalled it but that didn't work either. The loading indicator keeps spinning like shown below:

Schermafbeelding 2014-05-16 om 14.03.42.png

However it will sometimes shows that files are synced (which they are not).

I even tried removing every local creative cloud file in the creative cloud folder. But that didn't work either. Can someone please help me! It is very frustrating as i will always have to login on the creative.adobe.com website to acces my files.

Thanks in advance!

EDIT: After a little more research i saw that the process "Core Sync" is not responding in the Activity Console. I also have some typekit fonts which should be synced but aren't. I only get this screen in de CC for Desktop

Schermafbeelding 2014-05-16 om 14.58.16.png

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files not syncing mac

New Here ,
May 16, 2014

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So I have activated CC on 2 Macs (Mac Pro and Macbook Pro Retina) about 8 months ago. On my Mac Pro everything is working fine but on my Macbook Pro i have some issues since a few months. Creative Cloud Desktop won't sync files anymore (not upload not download). I uninstalled creative cloud desktop and reïnstalled it but that didn't work either. The loading indicator keeps spinning like shown below:

Schermafbeelding 2014-05-16 om 14.03.42.png

However it will sometimes shows that files are synced (which they are not).

I even tried removing every local creative cloud file in the creative cloud folder. But that didn't work either. Can someone please help me! It is very frustrating as i will always have to login on the creative.adobe.com website to acces my files.

Thanks in advance!

EDIT: After a little more research i saw that the process "Core Sync" is not responding in the Activity Console. I also have some typekit fonts which should be synced but aren't. I only get this screen in de CC for Desktop

Schermafbeelding 2014-05-16 om 14.58.16.png

TOPICS
File sync

Views

457

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 16, 2014 0
Adobe Employee ,
Jun 17, 2014

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Polo,

Please accept my apologies for the delay in responding. Are you still experiencing issues with the Adobe Creative Cloud desktop application on your MacBook Pro?

Regards,

Ben

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Jun 17, 2014 0