Files not syncing...

[Klas F]

Files not syncing in Creative Cloud, for the last two (?) weeks.......

I´ve tried everything, renaming the files, restarting, reinstall, you name it......nothing seems to work....

I´m working on Imac by the way...

[jiali1]

Hi,

I'm sorry to hear that you're experiencing an issue with file sync. So that we can start investigating this issue, I'd be grateful if you could send me your CoreSync log files.

The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at jiali@adobe.com.

Note that the Library folder on Mac and AppData folder on Windows are hidden by default, so you may need to show hidden files and folders.

Please reply on this thread, or directly by email to me. Please don't reply on other forum threads, as that will make it harder for us to track the issue.

Thanks,

Jianfeng

[jiali1]

Hi Klas,

A change has been made on the server which should address this issue.

Please quit the Creative Cloud application, then launch it again. You may see a message in the Files panel similar to "Updating file sync...". This should take just a few moments. When it is finished, you should be able to sync your files.

Please let us know if you are still unable to sync files after updating file sync. And I received you attached file, but it’s not the real log file, Can you resend the file in below location

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

Thanks,

Jianfeng

[Klas F]

Hi!

I still doesen´t work as i should.....Some files seem to upload, but most of them dont.....and it just keep on going, nothings seems to happen....

I´ve send you the right ( i hope) sync file.

Klas

[Klas F]

Hi Jianfeng

Did you get the right syncfiles? I still have the same problem, some files seem to upload but it just keep on going and nothong seems to happen......

Klas

[jiali1]

Hi Klas,

Sorry for late reply and hear that you still face the issue.  I have got the log, after did initial analysis, we found that you have folder like this: '/Garnalia  /Arkiv/' in the log, it's not allowed in the folder name ends with space.

So can you confirm if it's true that you have one folder like Garnalia but ends with space? if yes, can you try to remove the space and try again? if not, Can you provide the accurate folder name?

Thanks,

Jianfeng