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files not visible on cc

New Here ,
Dec 17, 2014

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Several files that I uploaded to CC are not visible for me and for for others. What could be wrong? Someone could help me? Thank you!!

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File sync

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files not visible on cc

New Here ,
Dec 17, 2014

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Several files that I uploaded to CC are not visible for me and for for others. What could be wrong? Someone could help me? Thank you!!

Topics

File sync

Views

157

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 18, 2014

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Moving the discussion to File Hosting, Syncing, and Collaboration.

Thanks,

Atul Saini

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Adobe Employee ,
Dec 23, 2014

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Hi,

Are you still experiencing this issue?

Would you be able to send me your log files so I can better your issue.

You can find your log files at...

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


please upload them to Creative Cloud and send me a link to the logs at harress@adobe.com


Thanks

Warner

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