Files re-appearing on cloud after being deleted

Jul 19, 2017

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This has happened many times - I deleted files from the cloud, delete them from the Archive AND delete them from my own back-up.  Yet somehow, these files are being reloaded from somewhere!  It takes up a lot of space and it just bogs up our cloud.  How do I stop these files from reloading and where the heck are these files even loading from?!

Hi Bmartin342,

I'd want to ensure they were removed all online locations.I'd check to ensure they were removed from here Adobe Creative Cloud  and here Adobe Creative Cloud

The only other explanation I can think is, if you were using the same account on multiple computers, maybe they are getting restored from a second computer.

Hope that helps,

- Dave

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Files re-appearing on cloud after being deleted

Jul 19, 2017

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This has happened many times - I deleted files from the cloud, delete them from the Archive AND delete them from my own back-up.  Yet somehow, these files are being reloaded from somewhere!  It takes up a lot of space and it just bogs up our cloud.  How do I stop these files from reloading and where the heck are these files even loading from?!

Hi Bmartin342,

I'd want to ensure they were removed all online locations.I'd check to ensure they were removed from here Adobe Creative Cloud  and here Adobe Creative Cloud

The only other explanation I can think is, if you were using the same account on multiple computers, maybe they are getting restored from a second computer.

Hope that helps,

- Dave

TOPICS
File sync

Views

188

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 19, 2017 0
Adobe Employee ,
Jul 19, 2017

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Jul 19, 2017 0
Adobe Employee ,
Jul 21, 2017

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Hi Bmartin342,

I'd want to ensure they were removed all online locations.I'd check to ensure they were removed from here Adobe Creative Cloud  and here Adobe Creative Cloud

The only other explanation I can think is, if you were using the same account on multiple computers, maybe they are getting restored from a second computer.

Hope that helps,

- Dave

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Jul 21, 2017 0