Files reappearing when deleted from assets

[AshlieM]

Hi, we use assets to store a lot of files and work off the same files on different machines. Today some files that I have deleted keep coming back. It is only in a specific folder. I've deleted them lots of times (and even tried deleting the whole folder and emptying from the archive) and I can't figure out what keeps bringing them back. I am part of a team that uses Creative Cloud and it is effecting all the users.

[Jeff A Wright]

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

[Lin He]

Hi:

Thanks for raising this issue and could we request the logs and some information to understand your issue and provide you a solution ASAP? Please use the log collector tool from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.

Please provide the information as below in the email as well:

• Adobe ID:
• Forum post link:
• Specific file or folder names that are affected:
• Are you using Creative Cloud collaboration:
• How many computers you use with Creative Cloud:
• What Operating systems are you using:
• Creative Cloud Desktop Version:
• Type of internet connectivity (Ethernet/WiFi):
• Using a proxy (Y/N):
• Firewall (None/Corporate/Local):
• Timezone of your computer:

Best Regards.

Lin

[AshlieM · Accepted solution]

Hi Lin

We have been on the phone with someone at Adobe and we think our issue is sorted now. Thank you for your help though.

Ashlie

[Lin He]

Hi Ashlie:
It is glad to know that your issue has been resolved. Thanks.

Best Regards.

Lin

[stuartj32651810]

How many threads till ADOBE fixes this? 

ADOBE MALWARE.