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Files reappearing when deleted from assets

New Here ,
Aug 10, 2015

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Hi, we use assets to store a lot of files and work off the same files on different machines. Today some files that I have deleted keep coming back. It is only in a specific folder. I've deleted them lots of times (and even tried deleting the whole folder and emptying from the archive) and I can't figure out what keeps bringing them back. I am part of a team that uses Creative Cloud and it is effecting all the users.

Hi Lin

We have been on the phone with someone at Adobe and we think our issue is sorted now. Thank you for your help though.

Ashlie

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File sync

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Files reappearing when deleted from assets

New Here ,
Aug 10, 2015

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Hi, we use assets to store a lot of files and work off the same files on different machines. Today some files that I have deleted keep coming back. It is only in a specific folder. I've deleted them lots of times (and even tried deleting the whole folder and emptying from the archive) and I can't figure out what keeps bringing them back. I am part of a team that uses Creative Cloud and it is effecting all the users.

Hi Lin

We have been on the phone with someone at Adobe and we think our issue is sorted now. Thank you for your help though.

Ashlie

Topics

File sync

Views

413

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Adobe Employee ,
Aug 10, 2015

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Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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Adobe Employee ,
Aug 12, 2015

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Hi:

Thanks for raising this issue and could we request the logs and some information to understand your issue and provide you a solution ASAP? Please use the log collector tool from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.

Please provide the information as below in the email as well:

  • Adobe ID:
  • Forum post link:
  • Specific file or folder names that are affected:
  • Are you using Creative Cloud collaboration:
  • How many computers you use with Creative Cloud:
  • What Operating systems are you using:
  • Creative Cloud Desktop Version:
  • Type of internet connectivity (Ethernet/WiFi):
  • Using a proxy (Y/N):
  • Firewall (None/Corporate/Local):
  • Timezone of your computer:

Best Regards.

Lin

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New Here ,
Aug 12, 2015

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Hi Lin

We have been on the phone with someone at Adobe and we think our issue is sorted now. Thank you for your help though.

Ashlie

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Adobe Employee ,
Aug 12, 2015

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Hi Ashlie:
It is glad to know that your issue has been resolved. Thanks.

Best Regards.

Lin

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Explorer ,
Aug 23, 2015

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How many threads till ADOBE fixes this? 

ADOBE MALWARE.

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