Files removed

New Here ,
Aug 26, 2013

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2 of my ai files were removed today from the cloud without me doing anything.  It just popped up in the right hand corner with an update "####.ai was removed".  It seemed to do it when i lost internet connection.  How do i keep that from happening again and how do i get my files back?

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Files removed

New Here ,
Aug 26, 2013

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2 of my ai files were removed today from the cloud without me doing anything.  It just popped up in the right hand corner with an update "####.ai was removed".  It seemed to do it when i lost internet connection.  How do i keep that from happening again and how do i get my files back?

TOPICS
File sync

Views

494

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Aug 26, 2013 0
Adobe Employee ,
Aug 26, 2013

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Customer support let me know they contacted you and provided the two missing files. We will let you know when this problem is fixed.

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Aug 26, 2013 0
New Here ,
Aug 27, 2013

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Yes, unfortunately the download only goes to 100mb then says decompression failed

Zac Collins // Creative Director // Van Dyke Church

Sent from my iPhone

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Aug 27, 2013 0
Adobe Employee ,
Sep 09, 2013

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Were you able to get the two files yet?

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Sep 09, 2013 0
New Here ,
Sep 16, 2013

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I have not been able to get it yet.

Zac Collins | Creative Director | Van Dyke Church | Lutz, FL

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Sep 16, 2013 0