Files removed

[#1]

2 of my ai files were removed today from the cloud without me doing anything.  It just popped up in the right hand corner with an update "####.ai was removed".  It seemed to do it when i lost internet connection.  How do i keep that from happening again and how do i get my files back?

[#2]

2 of my ai files were removed today from the cloud without me doing anything.  It just popped up in the right hand corner with an update "####.ai was removed".  It seemed to do it when i lost internet connection.  How do i keep that from happening again and how do i get my files back?

[#3]

Customer support let me know they contacted you and provided the two missing files. We will let you know when this problem is fixed.

[#4]

Yes, unfortunately the download only goes to 100mb then says decompression failed

Zac Collins // Creative Director // Van Dyke Church

Sent from my iPhone

[#5]

Were you able to get the two files yet?

[#6]

I have not been able to get it yet.

Zac Collins | Creative Director | Van Dyke Church | Lutz, FL