Files saved to Creative Cloud via iPhone, yet when I log in via desktop, it says no files are saved?

New Here ,
Aug 02, 2014 Aug 02, 2014

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I have searched, but not having any joy. I have a number of files saved to my cloud account, yet when I log in via the web to my account, it says there are no files saved? I'm also having no luck turning on file sync. clicking on the button appears to do nothing. Having  to email files to myself rather defeats the purpose of the cloud.

TIA

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File sync

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Adobe Community Professional ,
Aug 02, 2014 Aug 02, 2014

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New Here ,
Aug 02, 2014 Aug 02, 2014

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Thanks, but none of them addressed the issue of why I can't see the files in my cloud account that are visible from my phone, even when I log in via the web.

If I can resolve that, I might try working through the syncing issue with the Mac, but there seems little point if I can't even view my files online.

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Adobe Employee ,
Aug 04, 2014 Aug 04, 2014

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How did you upload the files on your iPhone? Did you use the Safari browser and upload them from the Files page at https://creative.adobe.com/files?

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Adobe Employee ,
Aug 11, 2014 Aug 11, 2014

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Hi,

to resolve the issue of File Sync not turning on, please try the steps below.  Hopefully this will see your files sync down to the desktop.

MAC

1. Quit the Creative Cloud desktop application.

2. In Terminal, copy and paste this command:

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

3. Launch the Creative Cloud desktop application and start syncing.

WINDOWS

1. Quit the Creative Cloud desktop application.

2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.

3. Copy and paste this command at the command prompt:

del %APPDATA%\Adobe\CoreSync\options.tix

4. Launch the Creative Cloud desktop application and start syncing.

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