Files synchronized to the cloud cannot be deleted.

New Here ,
May 26, 2021 May 26, 2021

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Synchronized files exist on the cloud web page, but cannot be deleted, moved, or renamed.

The pc says it is still synchronizing, only some files are synchronized, and files that are not deleted are not synchronized.

Is there a way to delete this non-deleted file from the cloud web page?
Or is there a way to initialize cloud storage?

I think the file name is a problem, what is the solution?20210526_225003.png

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Cloud storage web assets, File sync

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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open your cc desktop app>click file>preferences>synching>pause synching.

 

in your local (until paused/stopped) sync folder move all the files you want to keep and then delete all files from that previously synched local folder.

 

open your cc folder at adobe.com and retry deleting the files.  if successful, delete from the trash too.

 

once you've deleted the problematic files, return the files that you want to sync back to your local sync folder and unpause synching in your cc desktop app preferences.

 

 

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New Here ,
May 27, 2021 May 27, 2021

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Thank you for your answer.

I proceeded with the method you told me, but the symptoms have not changed.

Also, the problematic files are not synchronized in the pc, and I deleted all the files in the local folder.

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1622202671668.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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