Highlighted

Files won't upload

New Here ,
Aug 12, 2018

Copy link to clipboard

Copied

I'm trying to upload 200 photos (JPG) to Creative Cloud, but the files won't upload.

I tried to turn off/on the sync in settings, quit the app, restart the computer (Mac) and log out/in. Nothing seems to be happening. I have used only 6% out of 20GB storage, and the file size is about 6-10mb per image.

Therefore, I searched online to find any solution, but can't seem to find any solution to the problem. Is there anything particular I can try to do to fix this?

Topics

File sync

Views

1.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Files won't upload

New Here ,
Aug 12, 2018

Copy link to clipboard

Copied

I'm trying to upload 200 photos (JPG) to Creative Cloud, but the files won't upload.

I tried to turn off/on the sync in settings, quit the app, restart the computer (Mac) and log out/in. Nothing seems to be happening. I have used only 6% out of 20GB storage, and the file size is about 6-10mb per image.

Therefore, I searched online to find any solution, but can't seem to find any solution to the problem. Is there anything particular I can try to do to fix this?

Topics

File sync

Views

1.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 12, 2018 0
Adobe Employee ,
Aug 17, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 17, 2018 1
New Here ,
Aug 20, 2018

Copy link to clipboard

Copied

Anyone?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 20, 2018 0
Adobe Employee ,
Aug 20, 2018

Copy link to clipboard

Copied

Hi Mads,

Does uninstalling and reinstalling the Creative Cloud app help?

Uninstall the Adobe Creative Cloud desktop application

Please let me know if you see the same result after trying that

Best,

- Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 20, 2018 0
New Here ,
Aug 21, 2018

Copy link to clipboard

Copied

Before I do that, it seems that I have to uninstall programs that needs CC app to work (Lightroom and Photoshop I assume). If I uninstall Lightroom, what happens with all my settings, presets, photos that are imported to the program etc.? I really don't want to lose all the presets, settings and photos that are in there already

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 21, 2018 0
Adobe Employee ,
Aug 21, 2018

Copy link to clipboard

Copied

Hi Mads,

The uninstaller in the document I referenced allows you to install the Creative Cloud desktop app without having to uninstall installed products. There is a warning but you can still proceed.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 21, 2018 0
New Here ,
Aug 22, 2018

Copy link to clipboard

Copied

I just uninstalled and re-installed the app, following the instructions you linked to. All it did after re-installing it was updating Lightroom and Photoshop, but not uploading any files. I assume this upload process would start automatically if it worked?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 22, 2018 0
Adobe Employee ,
Aug 22, 2018

Copy link to clipboard

Copied

Hi Mads,

Lightroom CC is designed to work with its own cloud storage and has its own built in syncing. Creative Cloud file storage is designed mostly as a location to store your creative projects so you can work on them collaboratively or from multiple computers but separate and different than LR syncing.

A few clarifying questions.

  • Which version of Lightroom are you using? CC or CC Classic?
  • What was the purpose of uploading the 200 photos?
  • Did you place the 200 photos within the Creative Cloud files folder?

Please let me know when you get the chance.

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 22, 2018 0
New Here ,
Aug 22, 2018

Copy link to clipboard

Copied

  • Im using CC Classic, newest version.
  • I want the photos on my phone and tablet as well, so that I can upload some of them on social medias and so on. I know I could use Dropbox or similar, but I somewhat feel that the quality on the photos are better in the CC app.
  • Yes, like this:

Creative Cloud folder -> Map #1 -> Map #2

I also tried to upload a photo directly to the Creative Cloud folder (not any sub folders), but still didn't work. I have never had any problems with adding photos in sub folders before, the problems just randomly happened without anything changing first.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 22, 2018 0
Adobe Employee ,
Aug 24, 2018

Copy link to clipboard

Copied

Thanks for the info

Could you confirm that sync is turned on in the Creative Cloud app preferences.

sync_on copy 2.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 24, 2018 0
New Here ,
Aug 29, 2018

Copy link to clipboard

Copied

Yes, can confirm. I even tried to turn it off, then on again, to see if that could help. No results.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 29, 2018 0
Adobe Employee ,
Aug 29, 2018

Copy link to clipboard

Copied

Thank you for testing that, you might also want to test if the same thing occurs from a newly created user profile with admin rights

macOS Sierra: Set up users, guests, and groups on your Mac

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 29, 2018 0
New Here ,
Sep 02, 2018

Copy link to clipboard

Copied

I made a new account, but nothing happens. The files won't upload.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2018 0
New Here ,
Sep 17, 2018

Copy link to clipboard

Copied

Anyone?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2018 0