Fonts are loaded in TypeKit but they won't sync to my Adobe software

New Here ,
Mar 24, 2016 Mar 24, 2016

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Fonts are loaded in TypeKit but they won't sync to my Adobe software

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Adobe Employee , Mar 24, 2016 Mar 24, 2016
Hi Lily,I'm sorry that you are having trouble syncing fonts from Typekit! Please try these troubleshooting steps to start:https://helpx.adobe.com/typekit/kb/troubleshoot-font-syncing.htmlIf that doesn't solve the problem, send a screenshot of your Creative Cloud desktop application and the sync log files from your computer to support@typekit.com and we will look into it further.  There are instructions on where to find the logs on OS X and Windows in the troubleshooting page.Thank you,-- liz

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Adobe Employee ,
Mar 24, 2016 Mar 24, 2016

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Hi Lily,

I'm sorry that you are having trouble syncing fonts from Typekit! Please try these troubleshooting steps to start:

https://helpx.adobe.com/typekit/kb/troubleshoot-font-syncing.html

If that doesn't solve the problem, send a screenshot of your Creative Cloud desktop application and the sync log files from your computer to support@typekit.com and we will look into it further.  There are instructions on where to find the logs on OS X and Windows in the troubleshooting page.

Thank you,

-- liz

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