Fonts will not sync onto the Creative Cloud Desktop

New Here ,
Nov 10, 2015 Nov 10, 2015

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Fonts will not sync onto my computer from type kit (I use an Apple). Under the asset page on creative cloud it just spins and no fonts ever show up. Under the preferences the on/off switch is greyed out so the buttons can't be switched.

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Adobe Employee , Nov 10, 2015 Nov 10, 2015
Sorry that you ran into trouble with this! I believe you are seeing this problem:https://forums.adobe.com/message/8014974#8014974If that doesn't fix the problem for you, please send the recent sync logs from your computer to support@typekit.com and we will look into it further: help.typekit.com/customer/portal/articles/1649149#logsThank you,— liz

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Adobe Employee ,
Nov 10, 2015 Nov 10, 2015

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Adobe Employee ,
Nov 10, 2015 Nov 10, 2015

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Sorry that you ran into trouble with this! I believe you are seeing this problem:

https://forums.adobe.com/message/8014974#8014974

If that doesn't fix the problem for you, please send the recent sync logs from your computer to support@typekit.com and we will look into it further: help.typekit.com/customer/portal/articles/1649149#logs

Thank you,

— liz

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Adobe Employee ,
Nov 12, 2015 Nov 12, 2015

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moving the discussion to File Hosting, Syncing, and Collaboration forum

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