From 20GB to 2GB Creative Cloud Storage?!

[m_huber]

Hi everyone, today my creative cloud online storage space has been downgraded to 2GB?! I have a monthly subscription (automaticaly paid via credit card).

Best Maximilian

[Anushri · Accepted solution]

Hi,

Please contact support they will fix this on your account : Contact Customer Care

**When contacting support on the given link please sign in with your Adobe Id.

Regards

Anushri Attre

[AadeshSingh]

Hi,

This is supposed to be a technical glitch as some of our customers are experiencing the same issue.

I will recommend you to contact our customer support team via chat or call, please follow this link Contact Customer Care.

Regards,

Aadesh

[m_huber]

Customer Support Team couldn't  help me. Still 2 instead of 20GB

A rapid solution would be very helpful.

Best,

Maximilian

[foxybates]

I have the same problem. After 43 minutes and 2 transfers on Adobe chat, I was told it will take 2 to 3 days to fix the problem. Totally unacceptable. I have a huge job due today, the same day this glitch occurred. Do what I did and demand a month's credit!

[m_huber]

Thanks for all your advice. I agree with you. Totally unacceptable. How do you demand a months credit?

Best, Maximilian

[foxybates]

I brought it up in my chat with customer service. They said someone would get back to me about it. All-told, they took up an hour of my time, which is worth money, so I feel I need to be reimbursed.