Getting Unable to sync files error with Creative Cloud.

[Amro]

Getting "Unable to sync files" error  - some will sync, some won't  - can't figure out why (I have early access to file syncing)

All are jpegs - some are ok - some are not. Can anyone help?

Screen shots:

And this clikcing "Learn More" shows me:

which shows me nothing in particular.

I just spoke to one of the "customer service" chaps and he couldn't helpe me.

He says the experts are all here ... hmmm ...

[WendellaBee · Accepted solution]

Hi,

It appears that the files listed have trailing spaces in their names. Could you please try renaming the files and removing the trailing spaces from the file names? Let us know your results.

[Amro]

They are on my other computer at my studio - I'll change them next time I go. It's very strange - they could have just told me that!

Thank you for your help.

[WendellaBee]

FYI These may be a folders and not files.

[Amro]

ah, right - there are two folders in there.

Thank you.

[Amro]

You're quite right - the folders had spaces in the name - that was the (simple) problem!

Thank you for your help

[mattdwm]

I'm getting this too. The file sync has never worked well for me though. I get a lot of conflict copies.

[Amro]

That's just so useless, isn't it?

Sigh ...

[WendellaBee]

Hi mattdwm,

In Anro's error messages there are spaces between the file/folder name and the end quote. Your error don't seem as obvious. This page offers some more reasons why a file might not sync. https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

Let us know if you need further assistance.

[a_lichkaty]

Hi

The same problem for me. But files names are correct and other files in the same folders are able to sync.

Tried to fully reset files sync and downloaded all my cloud files from scratch, sign out-sign in — didn't help.

For not clear reason some PSDs can't be synced. If I create test.psd with only 1 layer for example it is synced.

OS Windows 8.