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Getting Unable to sync files error with Creative Cloud.

New Here ,
Dec 05, 2013

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Getting "Unable to sync files" error  - some will sync, some won't  - can't figure out why (I have early access to file syncing)

All are jpegs - some are ok - some are not. Can anyone help?

Screen shots:
Creative_Cloud_and_Creative_Cloud_Files_and_Chat_Window_and_Training___Adobe_Creative_Cloud.jpg
And this clikcing "Learn More" shows me:
Adobe_Creative_Cloud_and_Training___Adobe_Creative_Cloud-2.jpg
which shows me nothing in particular.
I just spoke to one of the "customer service" chaps and he couldn't helpe me.
He says the experts are all here ... hmmm ...

Hi,

It appears that the files listed have trailing spaces in their names. Could you please try renaming the files and removing the trailing spaces from the file names? Let us know your results.

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File sync

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Getting Unable to sync files error with Creative Cloud.

New Here ,
Dec 05, 2013

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Getting "Unable to sync files" error  - some will sync, some won't  - can't figure out why (I have early access to file syncing)

All are jpegs - some are ok - some are not. Can anyone help?

Screen shots:
Creative_Cloud_and_Creative_Cloud_Files_and_Chat_Window_and_Training___Adobe_Creative_Cloud.jpg
And this clikcing "Learn More" shows me:
Adobe_Creative_Cloud_and_Training___Adobe_Creative_Cloud-2.jpg
which shows me nothing in particular.
I just spoke to one of the "customer service" chaps and he couldn't helpe me.
He says the experts are all here ... hmmm ...

Hi,

It appears that the files listed have trailing spaces in their names. Could you please try renaming the files and removing the trailing spaces from the file names? Let us know your results.

Topics

File sync

Views

974

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 05, 2013

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Hi,

It appears that the files listed have trailing spaces in their names. Could you please try renaming the files and removing the trailing spaces from the file names? Let us know your results.

EBQ

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New Here ,
Dec 06, 2013

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They are on my other computer at my studio - I'll change them next time I go. It's very strange - they could have just told me that!

Thank you for your help.

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Adobe Employee ,
Dec 06, 2013

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FYI These may be a folders and not files.

EBQ

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New Here ,
Dec 06, 2013

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ah, right - there are two folders in there.

Thank you.

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New Here ,
Dec 09, 2013

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You're quite right - the folders had spaces in the name - that was the (simple) problem!

Thank you for your help

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Explorer ,
Dec 05, 2013

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I'm getting this too. The file sync has never worked well for me though. I get a lot of conflict copies.

2013-12-05_22-27-44.png

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New Here ,
Dec 06, 2013

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That's just so useless, isn't it?

Sigh ...

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Adobe Employee ,
Dec 06, 2013

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Hi mattdwm,

In Anro's error messages there are spaces between the file/folder name and the end quote. Your error don't seem as obvious. This page offers some more reasons why a file might not sync. https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

Let us know if you need further assistance.

EBQ

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New Here ,
Apr 16, 2015

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Hi

The same problem for me. But files names are correct and other files in the same folders are able to sync.

Tried to fully reset files sync and downloaded all my cloud files from scratch, sign out-sign in — didn't help.

For not clear reason some PSDs can't be synced. If I create test.psd with only 1 layer for example it is synced.

OS Windows 8.Screenshot_5.png

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