Google Drive File Stream vs. Adobe Creative Cloud apps syncing/crashing issues

Community Beginner ,
Jan 10, 2019

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Hi folks,

We using Google Drive File Stream for storage and collaboration on our company projects and have had syncing issues since Google switched to Drive File Stream. We use Apple MacBook Pros and keep our files online only. Our Creative Suite apps are all up to date (InDesign, Photoshop, Illustrator, Acrobat Pro, Bridge).

We are frequently (in my case 5-7 times a day) crashing while working in InDesign, usually when accessing files in Finder (Command-D, for instance), doing simple searches, opening up Finder directories/windows.

Syncing is ongoing and continual, and occasionally gets clogged up and freezes the computer.

The laptop that does most of the crashing was built mid-2015, runs on the Mojave OS and has a 2.8 GHz processor. The other laptop was built early 2013, runs on High Sierra, and has a 2.7 GHz processor. Both have i7 Intel cores, have 16 Gb RAM, 1600 MHz DDR3 (we're getting into geek speak and am rather challenged as to what that means).

Memory is not an issue.

Question: is this an Adobe vs. Google issue (and what's the fix), or an Adobe vs. Google vs. Apple issue (and what's the fix)?

Thank you for your help.

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File sync

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New Here ,
Apr 08, 2019

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I have a co worker on a Lenovo Laptop running windows 10 that is having similar issues. Don't think that Apple is a factor in this.

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Community Beginner ,
Jan 12, 2020

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Yep. I'm having the same issues. Google Drive File Stream does not seem to play well with CC apps. Once a CC app crash is triggered - usually when bringing up a save dialog windows - the crash tends to ripple out and crash all opeen CC apps eventualy, as well as the Finder, File Stream, and all instances of the CEPHtmlEngine that CC has running in the background. Not optimal.

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MacBook Pro 2018

System Version: macOS 10.15.2 (19C57)
Kernel Version: Darwin 19.2.0

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