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Got to work, entire CC folder is empty!

New Here ,
May 01, 2013

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Just got to work and turned on my iMac CC said it deleted 20 files and everything in my CC folder is gone!!!!!!!! Whats going on and how do I get my files back ASAP!!??

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File sync

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Got to work, entire CC folder is empty!

New Here ,
May 01, 2013

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Just got to work and turned on my iMac CC said it deleted 20 files and everything in my CC folder is gone!!!!!!!! Whats going on and how do I get my files back ASAP!!??

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File sync

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Adobe Employee ,
May 01, 2013

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Hi, can you drop me an email with the ID you use to log into the creative cloud? You can contact me at aolenski@adobe.com.

Thanks

Adrian

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New Here ,
May 01, 2013

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sent

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Adobe Employee ,
May 01, 2013

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You can use a web browser to login to https://creative.adobe.com and take a look in the archive (click the Trash icon). Are your files archived there?

If you can dig out log files from the folder below on your client and email them to Adrian or me (sashby@adobe.com) they will help us figure out what happened.

Mac:

- ~/Library/Application Support/CloudSync

- For example /Users/sashby/Library/Application Support/CloudSync/CloudSync-2013-03-04.log

Win:

- ~/AppData/Roaming/CloudSync

- For example C:\Users\sashby\AppData\Roaming\CloudSync\CloudSync-2013-03-04.log

Thanks,

Seoras

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New Here ,
May 01, 2013

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I just checked the archive and its got 4 random files but nothing that I needed today at work. I'm sending the log files as we speak.

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Adobe Employee ,
May 01, 2013

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Thank you. We received the log files and are investigating.

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New Here ,
May 01, 2013

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Ok please keep me updated.

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New Here ,
Aug 28, 2013

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Was this ever resolved? I have the same issue but no log files.

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Adobe Employee ,
Aug 28, 2013

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Hi ajbollinger, I'll contact you off-list to get this resolved for you.

Adrian

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