Got to work, entire CC folder is empty!

[TheJTizzle]

Just got to work and turned on my iMac CC said it deleted 20 files and everything in my CC folder is gone!!!!!!!! Whats going on and how do I get my files back ASAP!!??

[adriano88755272]

Hi, can you drop me an email with the ID you use to log into the creative cloud? You can contact me at aolenski@adobe.com.

Thanks

Adrian

[TheJTizzle]

sent

[Seoras_Ashby]

You can use a web browser to login to https://creative.adobe.com and take a look in the archive (click the Trash icon). Are your files archived there?

If you can dig out log files from the folder below on your client and email them to Adrian or me (sashby@adobe.com) they will help us figure out what happened.

Mac:

- ~/Library/Application Support/CloudSync

- For example /Users/sashby/Library/Application Support/CloudSync/CloudSync-2013-03-04.log

Win:

- ~/AppData/Roaming/CloudSync

- For example C:\Users\sashby\AppData\Roaming\CloudSync\CloudSync-2013-03-04.log

Thanks,

Seoras

[TheJTizzle]

I just checked the archive and its got 4 random files but nothing that I needed today at work. I'm sending the log files as we speak.

[Seoras_Ashby]

Thank you. We received the log files and are investigating.

[TheJTizzle]

Ok please keep me updated.

[element74]

Was this ever resolved? I have the same issue but no log files.

[adriano88755272]

Hi ajbollinger, I'll contact you off-list to get this resolved for you.

Adrian