Green checkmarks dissappeared in finder after updating to Big sur

Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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Hi there,

 

I have just installed the macOS Big Sur on my mac, and now I can't se the green checkmarks in my creative cloud files on my desktop.

Does others experience this, and have a solution for bringing the checkmarks back?

 

Best regards

 

May Buhr

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Collaboration, File sync

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 26, 2021 Mar 26, 2021
Please submit bug/feature requests to the Creative Cloud UserVoice below. https://creativecloud.uservoice.com/ Thank you.

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Adobe Community Professional ,
Dec 17, 2020 Dec 17, 2020

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SOME Adobe programs are compatible with Apple's BS, but they may have issues
https://helpx.adobe.com/download-install/kb/macos-big-sur.html
.
And, Apple's update sometimes isn't even compatible with itself
https://www.macworld.co.uk/news/macos-big-sur-bricks-older-macbook-pro-models-3798046/
.
I do NOT know if these revert to older links will work with BS
https://macpaw.com/how-to/downgrade-from-catalina or
https://www.macworld.co.uk/how-to/mac-software/downgrade-macos-3581872/

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New Here ,
Dec 19, 2020 Dec 19, 2020

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Hi. Also got stuck! Working fine on my imac (10.15 catalina) but no green or blue ticks on my new macbookpro. Did everything and eventually went as far as a clean OS install, fresh install of Adobe, everything new without any other software installed. (So just the OS and Adobe). Also did not install dropbox just in case that caused the problem. Did all the other stuff – uninstall/repair of Creative cloud, turning extentions on and off, signing out and in, stopping coresync / helper / desktop services in activity montor.

After no luck I installed Dropbox - working perfectly with sync icons. 

It's really usefull to see what is syncing / what is not. I get the blue sync icon in the taskbar when syncing creative cloud files and all files are synced, so it's working, but not showing.

 

So I guess I can't move to Big Sur on my main work computer before this is fixed. So frustrating.

Hope somebody can help!

Please.

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Same Issue! Hope there is a fix soon!

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New Here ,
Jan 13, 2021 Jan 13, 2021

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Yep, same issue here. No more green checkmarks, no more links etc. on right click.
After connecting to adobe support I tried a lot of the stuff you told before. Even deleting CC Desktop App via cleaner tool. Unfortunatly no success at all. Indeed, very frustrating.

Don't know what else to try. Maybe someone can help finally. Would be amazing!

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Community Beginner ,
Feb 15, 2021 Feb 15, 2021

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Same thing here.. I now have to watch the little CC icon on the top right menu bar for the blue sync icon to make sure files have synced before renaming them or altering. Not ideal when you have a lot of files that you need to duplicate and rename to use for different projects.. as I then start to get lots of conflicing saves popping up as I can't tell which folders have finished. Pretty annoying.

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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Hi, this happened to me before on high sierra. The Extension thing fixed it then. Now on big sur, the Trick didn't work again. Adobe, please help. Thanks. 

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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Please submit bug/feature requests to the Creative Cloud UserVoice below.

https://creativecloud.uservoice.com/

 

Thank you.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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