Having trouble... Sync never stops.

New Here ,
Nov 25, 2014 Nov 25, 2014

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For a few weeks now, I have had some odd issues with the Creative Cloud application itself. A few of the issues have stopped, but the most consistent is that the application icon shows that it is syncing and it never stops. All of the applications seem to work fine.

I have a MacBook Pro using Yosemite. I assume that the recent update to the operating system has much to do with the issue, but I was surprised to see that there weren't more people having the same issue.

I am interested to see if anyone else has experienced the same issues?

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Adobe Employee ,
Nov 26, 2014 Nov 26, 2014

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Hey RAlvey,

I am sorry to hear your having some issue with Creative Cloud, to better understand whats going on could you send me some log files please.


The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\


The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files, to avoid this attachment being caught in any email virus filters please remove the .zip file name from the compressed file and email them to me directly at harness@adobe.com & bmordue@adobe.com

Thanks

Warner

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New Here ,
Dec 02, 2014 Dec 02, 2014

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Hi Warner,

I'm having exactly same trouble here and I'm worried it's not just stuck in sync, but unknown if it's using resources and so making my whole mac performance slower (as it never stops syncing except everything is on both sides (CC web + local folder)). It's happening here since latest update as well, and I'm also using Macbook Pro retina 15' + Yosemite (latest version).

Should I also e-mail my logs?

Thanks!

PS: I've searched for the log files but can't find them on my mac... Theres nothing inside Library/Adobe which is called CoreSync, also performed a search looking for any folder called this way, and appeared one but inside Applications folder, not inside Library (and nothing appeared there). I have tons of folders within Library, but none of them are related to CoreSync (there are some related to other Adobe software).

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Adobe Employee ,
Dec 03, 2014 Dec 03, 2014

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Hi,


I posted a similar reply to a user who is having similar issues. You should certainly email in your logs, these will provide very useful information into whats happening at your end, however, Adobe Support should be your first contact with these issue, this is not a support forum as such and support staff no not monitor this forum regularly.

I have checked out a few things for you and there are no service issue with Creative Cloud at the moment so file sync should be working as expected. I would suggest you read some of the links below, sometimes filename or file size can cause the message you are seeing, if not please contact Adobe Support as your next step.

https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

Thanks

Warner

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