I've had this recurring issue, across both my Macbook pro and iMac.
All my files bar one folder sync fine, it even syncs the sub folders but none of the actual files.
Have tried quiting CC, Core sync in activity monitor and deleting the .db files and restarting... Still doesn't sync..
Not sure what to do next?
Sorry for the delay. Are you still facing the issue?
I have a few questions to better understand the situation:
Sorry for so many questions, this will help us to start narrowing down the issue. We may need to collect the log files from your system after getting this info.
Thanks for your help,
I have the same issue. Premiere cannot link After Effects media which was previously linked. I've located the file but entering OK does nothing. What's more, Import refuses my AE project because "The importer reported a generic error." I hope my error is generic enough to be resolved.
It sounds like you might be encountering a different issue but possibly with some similarities. Are you getting a Unable to sync <filename> due to server error too? Is the After Effects project being synced by File Sync in the same location as shown here in the import failure dialogue?
Both are using 18.104.22.1685
1 Mac is El Captain and one is Yosemite
The folder is a simple name " Working Files"
No collaboration on the folder
Based in the UK
Thanks for your help
I've reported the issue to our engineering department but we're still trying to get to the bottom of the issue. Would you be able to help us out by collecting log files off of the system with the issue?
If you download and run the log collector tool from Log Collector Tool it will create a .zip on the desktop of the log files, from there, if you could just upload and share a link where to download the log files from I'll pass the link on to our engineering department. You can send me the link privately by using the direct message feature here on the forums. If you hover over my user name there should be the Message option next to follow.
I got some feedback from engineering after they reviewed your account. It looks like your company has a team membership but you haven't been assigned a seat on the team account yet. Any of the seats on the team account include 100GB of storage. Because your account is still at the free level, you have the default 2GB of storage. It looks like other team members shared files with you which eventually exceeded your free storage amount. If your company assigned you a seat it would increase the storage amount up to 100GB where you would have more space. It wasn't failing on specific file types but just started failing on these files when you ran out of space.
You might want to empty your Archive too to free out space: Browse, sync, and manage Adobe Creative Cloud assets
Please let me know if that makes sense, and if you have any additional questions.
I will ask my administrator to update and see if that works
Thanks, let me know if you're still having any difficulties.