Highlighted

Help with error invalid credentials

New Here ,
Jul 10, 2020

Copy link to clipboard

Copied

Hi I am trying to download illustrator and InDesign from my creative cloud. When I am logged into my cloud and then click on install a window pops up that says Open creative cloud Desktop app? And it says creativecloud.adobe.com wants to open this application then I click on open creative cloud Desktop app and it gives an error: invalid_credentials ... 

 

Topics

Print and publish

Views

86

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Help with error invalid credentials

New Here ,
Jul 10, 2020

Copy link to clipboard

Copied

Hi I am trying to download illustrator and InDesign from my creative cloud. When I am logged into my cloud and then click on install a window pops up that says Open creative cloud Desktop app? And it says creativecloud.adobe.com wants to open this application then I click on open creative cloud Desktop app and it gives an error: invalid_credentials ... 

 

Topics

Print and publish

Views

87

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 10, 2020

Copy link to clipboard

Copied

Hi there,

 

So sorry to hear about this issue. Please try the steps shared in this help article (https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html).

You may also try the steps from this similar discussion (https://community.adobe.com/t5/download-install/quot-error-quot-quot-invalid-credentials-quot/m-p/11...). 

 

I am moving this discussion to Creative Cloud Services community so that you can help from our Creative Cloud experts.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 11, 2020

Copy link to clipboard

Copied

Do you have the Creative Cloud Desktop App installed on your system?

Where are you Selecting to INstall those 2 programs from? Over the internet from the CC Website?

 

you need to install the CC Desktop app on your computer and from that app/program install the other programs you have a subscription for.

 

https://www.adobe.com/creativecloud/desktop-app.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...