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hi, I'm sending a link to a client: http://adobe.ly/1qG10cI and there is no option fro pdf download. any idea why? thx

New Here ,
Jul 29, 2014

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hi, I'm sending a link to a client: http://adobe.ly/1qG10cI and there is no option fro pdf download. any idea why? thx

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hi, I'm sending a link to a client: http://adobe.ly/1qG10cI and there is no option fro pdf download. any idea why? thx

New Here ,
Jul 29, 2014

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hi, I'm sending a link to a client: http://adobe.ly/1qG10cI and there is no option fro pdf download. any idea why? thx

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184

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Jul 29, 2014 0
Most Valuable Participant ,
Jul 29, 2014

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Works just fine on my end, so whatever issues you have are probably specific to your computers...

Mylenium

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Jul 29, 2014 0
New Here ,
Jul 29, 2014

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Thx for the answer. then again, my client can't see the pdf option, i tried  in three other computers. same results. any other suggestions?
Screen Shot 2014-07-28 at 11.21.20 AM.png

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Jul 29, 2014 0
Adobe Employee ,
Jul 29, 2014

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This is a bug. See my response to a similar thread here Re: Sharing PDF with client.

The workaround for now is to have your client sign in with a free Adobe ID. Then the PDF option will be available for download.

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Jul 29, 2014 0
New Here ,
Jul 29, 2014

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Thank you.

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Jul 29, 2014 0
Adobe Employee ,
Jul 31, 2014

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Issue fixed on Production. Users who are not signed in should now see the option to download PDF files that are public.

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Jul 31, 2014 0