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High resolution color on PDFs look bad

Community Beginner ,
Aug 06, 2014

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When I upload a high resolution PDF to Creative Cloud Files, the color looks off.

Low resolution versions look fine.

Is anyone else experiencing this?

Robert

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High resolution color on PDFs look bad

Community Beginner ,
Aug 06, 2014

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When I upload a high resolution PDF to Creative Cloud Files, the color looks off.

Low resolution versions look fine.

Is anyone else experiencing this?

Robert

Topics

File sync

Views

413

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Aug 06, 2014 0
Community Beginner ,
Aug 06, 2014

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Yeah, something has changed in the way previews are being built. PDFs created from the same file a few weeks back look OK, but now the colors are way more saturated and shifted. If I download the actual PDF, the colors look right, so it's just the preview within the cloud.

It shouldn't change…don't know what Adobe has changed, but it doesn't seem to matter what the color profiles are or anything else about the way the PDF is created.

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Aug 06, 2014 1
Adobe Employee ,
Aug 06, 2014

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Robert and Evan,

Could one of you please privately send me a high-res PDF that exhibits this issue?  We can then look into what has caused this change.

Thanks,
Elba

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Aug 06, 2014 1
Community Beginner ,
Aug 07, 2014

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Hi Elba,

I just sent you a link to a file.

Thank you.

Robert

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Aug 07, 2014 0
New Here ,
Aug 07, 2014

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I have the same problem since this week.

The link below will go to a folder in my CC where i have two PDF files, that as exactly the same file, but one was uploaded some time ago, and the other one was uploaded this week. There is possible to see the difference.

Adobe Creative Cloud

Thanks.

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Aug 07, 2014 1
Community Beginner ,
Aug 14, 2014

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Hi Elba.

Has there been any progress on sorting this thing out?

The problem still persists and file sharing is unusable for me if the preview colors aren't close to accurate.

Let me know - Thanks, Robert

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Aug 14, 2014 1
Adobe Employee ,
Aug 14, 2014

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Hi Robert,

The investigation is still ongoing. They are close to identifying the root cause. Hopefully a fix will be coming soon.

I'll update this thread when a fix is released.

Thanks,
Elba

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Aug 14, 2014 2
New Here ,
Aug 25, 2014

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I am also having this issue, and look forward to its resolution.  I'm glad to see I'm not the only person experiencing this issue, as my hours spent on the telephone with tech support last week were not productive. 

Thanks,

Angela

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Aug 25, 2014 1
Community Beginner ,
Sep 08, 2014

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This STILL hasn't been fixed. It's causing a lot of problems in my approval workflow as my clients see the over saturated/innaccurate color in the preview and are thinking that it's correct.

A perfect example is http://adobe.ly/1pIeGwT

If you look at it in the browser it's over saturated and the color is shifted. If you download the PDF the colors are correct.

This needs to be fixed ASAP, it's been over a month.

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Sep 08, 2014 2
Adobe Employee ,
Sep 29, 2014

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Hi All,

This issue should now be resolved.  Please re-upload the affected PDFs to confirm that the colors now look as expected.

Sorry for the long delay in fixing this issue.

Thanks,
Elba

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Sep 29, 2014 0