In order to further understand the behaviour you are experiencing, can you please provide the following details?.
Adobe ID: Forum post link: Country: Creative Cloud Desktop Version: What Operating systems are you using: Type of internet connectivity (Ethernet/WiFi): Using a proxy (Y/N): Firewall (Corporate/Local): Specific file or folder names that are affected: Timezone of your computer: How many computers you use with Creative Cloud: Are you using Creative Cloud collaboration:
A description of your issue:
Please send us your log files to enable us to better understand your issue.
The log files can be found here:
<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log
(Please send us all of the CoreSync logs)
Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder: