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How do I fix a “database disk image is malformed” sync error?

New Here ,
Jun 30, 2015

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We have one system that is no longer syncing files and the log files show the error message: database disk image is malformed.

Three other systems that are sharing access to the data are not having any issues with the sync on any of these files. Is there an easy solution?

Things we've done:

- Turn off syncing & restart it

- Delete the folder, try to resync (doesn't add files back)

- Pause and resume sync

Thanks!

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File sync

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How do I fix a “database disk image is malformed” sync error?

New Here ,
Jun 30, 2015

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We have one system that is no longer syncing files and the log files show the error message: database disk image is malformed.

Three other systems that are sharing access to the data are not having any issues with the sync on any of these files. Is there an easy solution?

Things we've done:

- Turn off syncing & restart it

- Delete the folder, try to resync (doesn't add files back)

- Pause and resume sync

Thanks!

Topics

File sync

Views

1.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 01, 2015

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Hi,

In order to further understand the behaviour you are experiencing, can you please provide the following details?.

Adobe ID:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A description of your issue:

Please send us your log files to enable us to better understand your issue.

Mac:

The log files can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log filess can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip the log files up and email them to SyncForum-Communication@adobe.com


Thanks

Warner

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New Here ,
Jan 04, 2016

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Seeing the same issue here. In my case I am on a Mac and there are no log files at the location mentioned.

Error:

1/4/16 10:32:29.949 AM revisiond[96]: SQL error: 'INSERT INTO CSStoragePendingFileChunklistTable (pft_token, pft_inode) VALUES (1094, 67759955)', (11) database disk image is malformed

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