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how to fix "Creative Cloud server error" "Sync stopped" ?

New Here ,
Jun 29, 2015

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I have tried turning on "file sync" and "Creative Cloud server error" "Sync stopped" keeps coming up from the task bar notification pop up. All other functionality works fine except file syncing.

I have logged into my account and manually downloadd files, i have rebooted, i have signed in and out and back in to CC but still no avail...

JohnGoodayPhotography‌, SeriouslySam‌,

Please try these steps:

1. Open the Creative Cloud desktop app.

2. Click the 'gear' icon to bring up the menu.

3. With the menu still open, hold down the Control key.

4. While still holding down the Control key, choose 'Quit'.

5. Wait a few moments (~1 minute).

6. Delete this directory:

C:\Users\<username>\AppData\Roaming\CoreSync

7. Start the Creative Cloud desktop app again.

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please let us know if this does not resolve your problem.

Thanks,

Ben

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how to fix "Creative Cloud server error" "Sync stopped" ?

New Here ,
Jun 29, 2015

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I have tried turning on "file sync" and "Creative Cloud server error" "Sync stopped" keeps coming up from the task bar notification pop up. All other functionality works fine except file syncing.

I have logged into my account and manually downloadd files, i have rebooted, i have signed in and out and back in to CC but still no avail...

JohnGoodayPhotography‌, SeriouslySam‌,

Please try these steps:

1. Open the Creative Cloud desktop app.

2. Click the 'gear' icon to bring up the menu.

3. With the menu still open, hold down the Control key.

4. While still holding down the Control key, choose 'Quit'.

5. Wait a few moments (~1 minute).

6. Delete this directory:

C:\Users\<username>\AppData\Roaming\CoreSync

7. Start the Creative Cloud desktop app again.

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please let us know if this does not resolve your problem.

Thanks,

Ben

Topics

File sync

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1.8K

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Adobe Employee ,
Jun 29, 2015

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Zillyandy,

Please refer to the help document below:

https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Pattie

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Community Beginner ,
Jul 09, 2015

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I'm having the same issue "creative cloud server error, sync stopped" > IT'S NOT A "CORE CRASH" error message!  Nothing is crashing, just not starting.

I am new to library sync and was trying to set it up.  I have internet access and am signed in.  Tried sign out & reboot=no sync.

Windows7, Adboe Creative Cloud 2.1.3.121

Thanks

Mindy

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Jul 13, 2015

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Hi mindyg94130165,

we're sorry that your experience has not been ideal.  To let us help you more, would you be able to follow the steps that I posted to Zillyandy, above?

Warmest wishes,

Ashley

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New Here ,
Jul 10, 2015

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Same issue. Windows 8 machine. All cloud applications up to date. Very frustrating.

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Jul 13, 2015

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Hi SeriouslySam,

we're sorry that your experience has not been ideal.  To let us help you more, would you be able to follow the steps that I posted to Zillyandy, above?

Warmest wishes,

Ashley

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Explorer ,
Jul 13, 2015

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I am having exactly the same problem. The windows 8 machine that got a creative cloud update now won't file sync. My windows 7 machine that hasn't had the update yet works.

On the broken update, I just see a generic window when I go to the files section of assets, instead of information on whether things are synced.. It has a button to start syncing files. If I push this I get a  'creative cloud server error  sync stopped'

What's the solution, Adobe???

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Explorer ,
Jul 13, 2015

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I have just sent you the information and sync files that you asked for  in your request to zilyandy...

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Adobe Employee ,
Jul 14, 2015

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JohnGoodayPhotography‌, SeriouslySam‌,

Please try these steps:

1. Open the Creative Cloud desktop app.

2. Click the 'gear' icon to bring up the menu.

3. With the menu still open, hold down the Control key.

4. While still holding down the Control key, choose 'Quit'.

5. Wait a few moments (~1 minute).

6. Delete this directory:

C:\Users\<username>\AppData\Roaming\CoreSync

7. Start the Creative Cloud desktop app again.

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please let us know if this does not resolve your problem.

Thanks,

Ben

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Explorer ,
Jul 14, 2015

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Thanks Ben - that's fixed it.

Regards,

John

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Jul 13, 2015

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Hi Zillyandy,

Thank you for bringing this issue to our attention.  In order to further understand the behaviour you are experiencing, can you please provide the following details?.

Adobe ID:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A detailed description of your issue:

Please send us your log files to enable us to better understand your issue.

Mac:

The log files can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync/CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log filess can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip the log files up and email them to SyncForum-Communication@adobe.com

Warmest wishes,

Ashley

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New Here ,
Jul 24, 2015

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FYI for anyone not being able to find the CoreSync folder. Mine was under C:\Users\<username>\AppData\Roaming\ADOBE\CoreSync

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New Here ,
Jul 26, 2015

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My Creative Cloud Sync would fail at startup as described in this thread, and the solution posted above worked great for me (ie delete the CoreSync folder with the steps detailed by Ben Mordue).

I'm using Windows 8.1 and found my CoreSync folder in a slightly different location, the Adobe profile folders at this path:

   C:\Users\<USERNAME>\AppData\Roaming\Adobe\CoreSync

Also I looked through a recent CoreSync log before deleting the folder, and saw errors like these:

    'database disk image is malformed'

    'User has corrupt DB'

Maybe this additional information will help someone.

Thanks for posting this fix!

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