HOW TO GET IN CONTACT WITH ADOBE

New Here ,
Jan 07, 2021 Jan 07, 2021

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Adobe is charging me for the same plan, twice. I find it unbelievable that I can not contact adobe to resolve this issue. If I cancel one of  the plans, I get charged an early cancelation fee.

Just not good enough Adobe.

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correct answers 2 Correct Answers

Adobe Community Professional , Jan 07, 2021 Jan 07, 2021
This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. Click the following to contact Adobe customer support staff for help:  https://helpx.adobe.com/contact/support.html You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. This is the link to the US website. If you are not ...

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Adobe Community Professional , Jan 07, 2021 Jan 07, 2021
1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. https://account.adobe.com/plans 2. Scroll down to Contact Adobe on the same page. 3. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jan 07, 2021 Jan 07, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe Community Professional ,
Jan 07, 2021 Jan 07, 2021

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1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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