i am unable to sync files with the creative cloud

New Here ,
Jun 11, 2015

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I can't seem to sync anything with the cloud.

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File sync

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Most Valuable Participant ,
Jun 11, 2015

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Nobody can tell you anything without proper system info or other technical details like what Internet connection you use. If there are errors, tell us what they are.


Mylenium

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Explorer ,
Jun 11, 2015

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Scott_V2 LATEST
Adobe Employee ,
Jun 13, 2015

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Veronica,

Were you able to resolve your issue with the link provide above?

Our engineering team would like to look deeper into this issue. Could you collect the log files for this issue for us to review? Then once you have the logs files. Can you upload the files in a single zip file to your Creative Cloud account and share the link with us here?  Here is a link to show how to upload your files and share them. Creative Cloud Help | Share files and folders  & Online file storage and sharing | Creative Cloud Assets

They log files are located at;

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Your help is appreciated.

Regards

Scott

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