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I can not sync my files

New Here ,
Feb 10, 2015

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I have a whole folder that I can not sync

The names are BACKPACK150121.ai and similar names...I can not understand why

I can not see if these signs are "not allowed" as names

What is wrong?

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File sync

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I can not sync my files

New Here ,
Feb 10, 2015

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I have a whole folder that I can not sync

The names are BACKPACK150121.ai and similar names...I can not understand why

I can not see if these signs are "not allowed" as names

What is wrong?

Topics

File sync

Views

128

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Feb 10, 2015 0
Most Valuable Participant ,
Feb 10, 2015

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Feb 10, 2015 0
Adobe Employee ,
Feb 12, 2015

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Hi,

Can you send me your log files please?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com

Also you can check out these links for tips:

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

Error: "Unable to sync files"

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Feb 12, 2015 0