I can't connect with Creative Cloud on my Mac

New Here ,
Mar 20, 2021 Mar 20, 2021

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Hello there! 

I just installed the Creative Cloud application on my PC and Mac. I had no problems logging into the Cloud on my PC and I was able to download programs like PS ect. Then I tried to log in with the same account into the Creative Cloud on my Mac and I get a Message saying that there was an Error and that I should try logging in later. I already checked and tried out some stuff. First I restarted my Mac, then I reinstalled the Creative Cloud. Then I logged out of the Cloud on my PC. I also made sure that I had only activated my Adobe Cloud on less than two systems which of course I had because I just bought the cloud and just activated it on my PC. I just updated my Mac to Big Sur as well to make sure that there wouldn't be any compartability problems. 

Right now I just don't know what else I could do. If somebody could give me some advice I'd be very thankful. 

 

Much love

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Cloud storage web assets

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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embed* a screenshot of the error message, if it's in english.  otherwise, quote the error message.

 

 

*

kglad_0-1616266411844.png

 

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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LATEST

Creative Cloud should work OK on Bug Sur with latest updates.  But there are some known issues.

https://helpx.adobe.com/download-install/kb/macos-big-sur.html

 

What is the exact error message or code you're seeing?  Write it down please.

 

Meanwhile, see this help article.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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